SEAI Customer Charter
SEAI’s commitment to you ....
- We will deliver our services to all internal and external customers in a timely, effective and professional manner, and in accordance with our values.
- We will conduct our business in a fair, open and transparent manner, with appropriate regard to your privacy and confidentiality.
- We will strive for excellence in the development and delivery of programmes and services through active consultation and continuous improvement.
- We are committed to providing maximum possible access and choice in the delivery of our services, while endeavouring to accommodate particular language, diversity and physical access needs.
- We will provide accurate, authoritative and independent advice and information in a form that best suits your needs.
- We will make every effort to resolve your complaint should you be dissatisfied with the quality of service.
In order to achieve these objectives, SEAI has drafted a Customer Action Plan (.pdf, 54kb). We welcome all comments and feedback on our Customer Charter, the attached action plan, or in fact any aspect of SEAI's customer service.
Contact us on 01-808 2100 or by e-mail (please include the words Customer Services in the subject heading).
The Sustainable Energy Authority of Ireland also has a Code of Conduct (.pdf, 33kb) to ensure that the Board members and staff of SEAI function according to a set of agreed ethical principles , which support the development of trust, confidence and teamwork in SEAI and promote a high performance culture.