Contractor FAQ

Please click on the links below to go directly to the corresponding answer

What Level of Funding is available?

* Multi-unit apartment blocks will be subject to a different grant allocation.
** New boiler must have efficiency greater than 90%
*** Minimum requirement for heating controls upgrade is : 2 zones (space and water) with 7 day programmer (time and temperature) control and boiler interlock, time and temperature control of electric immersion heater and either 1 more zone control or 3 TRV’s 

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What documents do I need to read and understand before registering as a Contractor on the HES scheme?

All Contractors who wish to register must read and understand the Code of Practice & Standards and Specifications Guidelines. When signing the registration form you are confirming to SEAI that you have read, understand and will adhere to the Code of Practice & Standards and Specifications Guidelines both as they apply to yourself and your Nominated Personnel.

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Can I register as a Contractor for more than one measure?

Yes, you can register for multiple measures within the one registration form. Tick the relevant measure boxes that you wish to register for, however for the registration to be accepted you must meet or exceed the technical competency requirements per measure as detailed on the registration form and in the Code of Practice & Standards and Specifications Guidelines.

I want to install External Insulation

Contractors installing external wall insulation are required to be Approved Installers by the manufacturers of the particular product being installed. From the 1^st August 09 contractors wishing to register on the HES scheme for external wall insulation must be approved by the NSAI Agrément and must agree to carry out the installation to the standards required by this approval and certification. This must be demonstrated to the Customer prior to completion of the works. From the 1^st December 09 only contractors approved by NSAI Agrément as external wall installers will appear on the HES registered list of contractors.

NSAI Agrément has prepared a brief summary of the ETICS application process and all the information and documents are available from the link below:http://www.nsai.ie/Our-Services/Certification/Agrement-Certification/Agrement-Registered-Installers/Application-Process-for-ETICS.aspx

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What happens if I don’t send in all the required documents?

The registration will be rejected and all documents will be returned to you along with a letter detailing the reason for rejection.

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What are the next steps once I send my registration form and documents to SEAI?

If all your documentation is present and correct, you will receive notification from SEAI that you are registered as a contractor for the HES scheme for the relevant measures. Please note that this communication will be via email.

Does my registration on the HES scheme expire?

Two months prior to the expiry date of your insurances or TCC, whichever is the earliest, you will receive a reminder of this expiry date.

If documentation is not received prior to expiry date de-registration will automatically take place.

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Can I be de-registered from the HES Scheme Registered Contractor list?

Yes. If a contractor does not maintain up to date Insurance documentation and Tax Clearance Certification with SEI they will be de-registered from the HES contractor list.

Also if it is found during the course of the scheme that a contractor is not adhering to the up to date Terms and Conditions and the Code of Practice & Standards and Specifications Guidelines they will be de-registered from the contractor list.

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Can I do any works in the meantime?

You can continue to carry out works however these will not qualify for the HES scheme unless the homeowner has grant approval.

You should notify customers of the HES scheme and that they should not commence any works prior to grant approval in order to be eligible for a grant under this scheme.

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What Customer Service Requirements are there for the HES scheme?

The professionalism and good business practice requirements for the HES scheme are detailed in the Terms and Conditions on the Registration Form and also in the Code of Practice & Standards and Specifications Guidelines. To register and remain registered on the HES scheme you must adhere to these requirements at all times.

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When might a homeowner NOT qualify for a Home Energy Saving scheme grant?

Depending on the scale or type of works being undertaken, the HES grant may not necessarily be appropriate for all homeowners.  Homeowners will not qualify for a grant:

• If their first grant application is for less than €500.  So if they only wish to do attic insulation (€250) or blown cavity wall insulation (€400) on their own then they will not qualify for a grant
• If you are installing a boiler with a typical efficiency <90% then you will not qualify for a grant
• If you decide to simply install a boiler but not upgrade the heating controls to the minimum prescribed standard then you will not qualify for a grant
• If they decide to simply replace their boiler but not upgrade the heating controls to the minimum prescribed standard then they will not qualify for a grant
• If they wish to get a grant for a Building Energy Rating (BER) then they must undertake a BER both before and after undertaking the appropriate grant aided measures.

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Am I allowed to use the SEAI logo on my marketing materials?

Marketing guidelines for HES contractors are posted within the 'I am a Contractor' section of the website. Please click here to review these guidelines.