Frequently Asked Questions

  1. Where can I find information on products eligible for Accelerated Capital Allowance or on the Triple E product register?
  2. When is the next deadline for submission of products?
  3. How do I submit my products to the ACA / Triple E product register?
  4. How do I create a Triple E account?
  5. What type of Account should I create?
  6. Submitting products - detail guidance on completing the application
  7. I did not receive a confirmation email of successful submission?
  8. I have received an email notification looking for supporting documentation but cannot upload documentation?
  9. I can’t log into my Triple E account?
  10. My contact email address has changed?
  11. My product doesn’t belong in any of the technology categories?
  12. My product meets most of the criteria but not all of them?
  13. I believe my product is eligible for the ACA but I don’t have the supporting documents required?
  14. My supplier told me their products were eligible but they are not listed on the Triple E website
  15. What if I want to keep details of my product secret to stop competitors copying it etc.
  16. How do I claim the ACA- accelerated capital allowance?
  17. Where can I find legislation relating to the Accelerated Capital Allowance?
  18. Where do I find the standards as specified in the criteria documents?
  19. Can I use the SEAI logo to market my product?
  20. Validation of submitted products
  21. Options if a product is suspended
  22. What’s New in Triple E?

Where can I find information on products eligible for Accelerated Capital Allowance or on the Triple E product register?

The most up to date list of eligible products, the Triple E product register can be viewed on-line.  A basic search can be carried out by technology or advanced one by other headings such as product code, manufacturer etc.

When is the next deadline for submission of products?

The Triple E Register is updated two times annually. A deadline for new submissions is normally set in February and September. You can submit products to the Triple E at any stage during the year, however, provided they pass SEAI’s technical evaluation, they will not be listed until 8 weeks after the submission deadline has passed.

How do I submit my products to the ACA / Triple E product register?

The Triple E product submission process is done via the SEAI website and the account holders on-line Triple E account. There are a number of submission rounds during the year (the number and timing can vary for different programmes; for ACA and Microgen it is currently twice a year). Only products submitted during a particular submission round are considered for addition to the subsequently published Triple E product list.

Step 1: Check first to see if the products you wish to submit are already published on the Triple E Specified List. If there is more than one supplier of an eligible product, the manufacturer or main agent should submit the information and list all relevant suppliers of the product to avoid duplicate listings.

Step 2: Ensure the products met the relevant technology criteria, that you understand the associated supporting documentation requirements for the technology and that after submitting your products you are in a position to supply these within 5 workings days of a request from SEAI.

Step 3: The account holder creates a Triple E account on the account holders section of the Triple E website (the same section is also available on the ACA website).

Note: The information provided during registration is automatically linked to any products that are published on the Triple E product list.

Step 4: The account holder submits their eligible product’s basic details though the online submission process.

Note: No technical documentation is required for the initial basic product submission.

Please click here for more technical information on the submission process

Step 5: SEAI checks the submitted product’s details and then issues a request via email notification for supporting documentation from the account holder. This documentation must be uploaded via the account holder’s Triple E account within 5 working days

Note: Details on what type of supporting documentation is required are contained in the appendix of the relevant technology criteria document and these should be understood before submitting any products. Supporting documentation may not be required for all products submitted.

Step 6: SEAI checks the supporting documentation received from the Triple E account holder. Extra supporting documentation may be requested if insufficient information has been provided. If any of the products within a submission batch fail, additional products may be selected for checking.

Note: The checking process for an entire batch must be completed before any products from that batch are added to the product register.

Step 7: At the end of the checking round SEAI sends the list of successfully checked products to the Ministerial department for official sign-off and publication in a Statutory Instrument before updating the on-line Triple E list. The update takes place approximately 8-weeks after the close of the submission round.

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How do I create a Triple E account?

Suppliers, Manufacturers, Main Agents wishing to submit products to the Triple E register must first create a Triple E account.  They do so by clicking on the create account button and completing the online form. Upon completion of the form, they will receive an email requiring them to click a link to confirm their registration and validate their account.

If you no longer have access to your company’s account as the main account holder has left the company, please contact us at triplee@seai.ie or Tel 01 808 2008 to update your details rather than creating a secondary account.

Please contact us if you wish to confirm the name of your company’s main account holder or have any other queries with regard to existing accounts.

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What type of Account should I create?

There are two types of account – either a New (or Primary account), or a Secondary account (if there is already one person from that company with an account, multiple accounts can be created for an organisation).  If your company is listed in the dropdown menu, you should create a secondary account otherwise you should create a Primary account. An email address can only be used once within the system to create an account.

If you no longer have access to your company’s account as the main account holder has left the company, please contact us at triplee@seai.ie  or Tel 01 808 2008 to update your details rather than creating a secondary account.

Please contact us if you wish to confirm the name of your company’s main account holder or have any other queries with regard to existing accounts.

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Submitting products - detail guidance on completing the application

(a)  Depending on the number of products you wish to submit you will choose either the Individual Product Submission or Multiple Products Submission option on the Submit Products page.

Individual Product Submission: Typically you would use the individual submission process if you only have a few products to submit. You will be asked to input the details of each individual product through an online interface.

Multiple Products Submission: This option should be used if you have a large number of products to upload (max. 400 products from one single manufacturer) and inputting the details for each individual product through the online interface would be time consuming. If you choose this option you will first have to download a specific technology excel spread-sheet template which must be filled out exactly according to the instructions that come with it. Note products from different manufacturers have to be inputted into separate templates. Once you have the template completed you can proceed by clicking on the "Multiple Product Submission" button

Submitted products are batched for further processing. If products are submitted using the multiple submission process, then this multiple submission forms one batch.  If products are submitted individually, a batch is created during the night for all products, in a given technology, submitted from a particular account, during the previous 24hrs.

(b)  With either option the PP is then asked to confirm that they;

  • have read and understood the Terms and Conditions of product submission, for each programme that they are submitting to, and that they agree to abide by them
  • have read and understood the relevant criteria for the product that they are submitting, and that the products being submitted fulfils all criteria for this product category and programme(s)
  • hold, or can obtain within five working days, all supporting documentation that is required to prove that their product meets the specified criteria for each programme that they are submitting to.

(c)  For multiple product submissions the completed excel template must be saved as a .csv file before being uploaded as part of the submission. If there are any errors with the completed file, an error message will appear and in the majority of cases will inform the PP what the error is. The PP should then amend the excel file, and resave as .csv and upload once more. See submission errors below.

(d)  Once you have submitted your products details through either the Individual Product Submission or Multiple Products Submission process you will be asked to provide details on the relevant manufacturers and suppliers.

When adding the manufacturer's details you only need to type the first few letters of the into the autocomplete textbox "Manufacturer". A list of available manufacturers beginning with that letter will appear from which you can select the relevant manufacturer for your product. If the manufacturer for your products is not on the list you can register them immediately through the special additional registration option on the same page.

Adding a supplier's details is similar to that of a manufacturer only for suppliers you can input as many different supplier details as you wish. To add a supplier to a product, it first must be added to the "Selected Suppliers" list. Select the supplier name from the "Supplier" drop-down list and click the "Select" button to add it to the "Selected Suppliers" list. You may remove a supplier from the "Selected Suppliers" list by clicking on a supplier name in the list and clicking the "Remove Selected" button.

(e)  After you enter all your product details, and add the manufacturer and supplier details, you can complete your submission by clicking on the submit button. If there is an error in your submission you will receive an error message on the screen explaining what needs to be corrected. If you have successfully completed your submission you will receive confirmation on the screen and a confirmation e-mail will be sent to you. If you do not receive a confirmation e-mail then your submission did not work.

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I did not receive a confirmation email of successful submission?

Please read the list below of common reasons why a submission was unsuccessful. If none of these errors apply then email triplee@seai.ie  including a screen print of the error and both the .xls and .csv file so SEAI can diagnose the error.

Common reasons why template will not upload so submission is unsuccessful are:

ErrorsAction
Blank rows left either at row 6 or between product types, or cells not completed

PP should delete blank rows and save again as .csv file

Not all required product cells have been completed, or incorrect notation used

Repeating product names, product codes within the fileAll product codes and names must be unique, both within a submission batch and the Triple E system. Change product codes and names
Product code is already uploaded to triple e system by another PP, or in a previous submission

PP must notify SEAI admin.

  • If the product has been already successfully added to the list, or is in checking, the PP can be added as a supplier.
  • If the product was previously submitted and failed PP should be notified. Unless additional documentation in now available or the criteria has changed the product shouldn’t be re-submitted
  • If insufficient information was not submitted previous , or it hadn’t been submitted on time and the checking period had expired then status of the product should be changed to ‘re-submittable’ and the PP can  resubmit.
Not completing information as set out in template, use of non-whole numbers, comma, kW’s etc, selecting more than 2 columns for product types where only one can be selectedPP correct mistake as advised
Space after web addressDelete
Efficiency / eligibility levels not achieved as per criteria requirements eg Biomass boiler < 50kW etcPP correct mistake as advised

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I have received an email notification looking for supporting documentation but cannot upload documentation?

The account holder is notified by email from Triple e Admin that Supporting Documentation is now required for the products submitted. They are required to upload documents that prove that the selected products meet the specified criteria for that technology.  Documents are associated with specific criterion, and the PP is required to indicate which pages are relevant and add any additional notes/ explanations. The PP has 5-working days to complete this task.

ErrorsAction
Document will not upload

The document must be unique to account holders profile

The document must be .pdf format

File size is limited to max. 5MB. In exceptional cases larger files can be uploaded by SEAI admin if required.

Submission isn’t successful

Account holder hits ‘Add document’ or return and creates a blank row, which is left blank. Account holder should select ‘remove document’, to delete the blank row

Page number cell is not completed

Documents are not assigned to all products and conditions. The submission will not be successful unless 100% of tasks are completed for the batch

Account holder has insufficient documentation for one or more of the selected productsThey should notify SEAI via triplee@seai.ie  and request that the product in question is deleted.

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I can’t log into my Triple E account?

You should log in with the email address you registered with, if you have forgotten this please contact triplee@seai.ie

If you have forgotten your password, click on the “Forgot Your Password” link at the bottom of the Login box. A new password will be issued promptly to your login email address. This new password should be cut and pasted password box, ensuring that an additional blank space is not added at the start or finish.

If the Account holder submits the wrong password 3 times their account will be locked, and will have to be unlocked by SEAI, please send an email to triplee@seai.ie

My contact email address has changed?

To change the primary contact email address for your Triple E account, please log into your account and use the ‘Edit Details’ facility to change the contact email address for the account. Please note that once you change the primary email address associated with your account you will then be automatically logged out and will be required to log in again using the new email address.

My product doesn’t belong in any of the technology categories?

Your product is then not yet covered by the ACA/ Triple E technology. If you would like to have your product technology considered please send an explanatory email to Triplee@seai.ie.

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My product meets most of the criteria but not all of them?

Then your product will not be eligible for the Triple E/ ACA, and you should not submit it.

I believe my product is eligible for the ACA but I don’t have the supporting documents required?   

Please do not submit your product until you have the all supporting documentation required.  Detailed information on the documentation required is found in the relevant technology criteria document.

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My supplier told me their products were eligible but they are not listed on the Triple E website

There are a number of reasons a product may not be visible;

The product was passed successfully through the checking process, but the relevant SI has yet to be published, so the product register hasn’t been updated yet. The account holder will receive notification that product has been provisionally added to the list and is awaiting Ministerial approval.

The product was unsuccessful in the checking process as it either did not meet the criteria or insufficient information was submitted. If the product was unsuccessful, the account holder should have received an email notification explaining this. The account holder should also check their account to see that there are no outstanding requests for documentation to be submitted, and complete these tasks

The product may have been removed by SEAI as (a) the technology criteria have been updated and the product no longer meets these criteria (b) the product has been on the list for 18mths and hasn’t been renewed by the account holder. Once renewed the product is valid for an additional 12-months. After this time it must be resubmitted to SEAI. When a product is been removed the account holder will receive notification from SEAI informing them of this.

What if I want to keep details of my product secret to stop competitors copying it etc.        

All successful products have their basic technical details displayed in the public website including manufacturer name. Any supporting documentation uploaded to the Triple E is confidential and only visible to SEAI Administrators.

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How do I claim the ACA- accelerated capital allowance?

Further information can be found at ‘How to claim the ACA

Where can I find legislation relating to the Accelerated Capital Allowance?

Further information can be found at About the ACA

Where do I find the standards as specified in the criteria documents?

The standards referred to in the criteria documents can be ordered from the National Standards Authority of Ireland,

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Can I use the SEAI logo to market my product?

There are a number of limitations on how third parties can market and promote Triple E listed products and the associated incentive schemes.

Usage of SEAI Logo / References to SEAI

  • The SEAI corporate logo cannot be used on any publications or in any visual medium in respect of the Triple E Products Register or the associated incentive schemes*. This includes but is not limited to advertising (print or broadcast), printed brochures, flyers, direct mail, retail point of sale materials, web/online collateral, vehicles and phone directories.
  • No references may be made to SEAI which may infer any form of endorsement, approval or specific partnership.
  • If you are currently using the SEAI logo, or Triple E or incentive scheme imagery in your marketing material and have not received prior approval to do so from SEAI, then these materials must be withdrawn from circulation immediately.

*Note that the SEAI logo is used by third parties in the operation of other SEAI administered programmes but in tightly defined and controlled circumstances.

References to Triple E

  • Products List

Where particular products are in fact included on the Triple E Products Register then this may be stated in marketing collateral but only in respect of those particular products.

Statement should read ‘This Product [indicate make and model] is listed on the SEAI Triple E Products Register (and qualifies for the <insert appropriate incentive scheme/s>)”

Such statements must not extend to products not listed or to the company in general.

  • Product Suppliers

Where a supplier is listed with a Triple E products register product, then the following statement may be included: ‘[Company Name] is a supplier of [indicate make and model of product(s)] which is (are) listed on the SEAI Triple E Products Register, and qualifies for the <insert appropriate incentive schemes>’.

In neither case may statements suggest, directly or otherwise, 'membership of lists' or 'approval by SEAI'.

  • All references to the Triple E Products Register or the associated incentive schemes within any advertising / marketing collateral require prior approval from SEAI.

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Validation of submitted products

SEAI will validate a proportion of all products submitted for the Triple E specified products list. A random selection process will be used, and suppliers will be notified that supporting documentation is required for the selected product(s).

Upon receipt of the documentation, it will be reviewed by SEAI or its appointed experts. If the documentation is deemed to verify the products' eligibility, the products are passed by SEAI. The list of passed products may then require further authorisation, outside SEAI control, for some incentive schemes (e.g. the ACA).

If the eligibility of any or all of the products is deemed to be insufficiently supported by the documentation supplied, the supplier will be contacted and the case discussed. The supplier will be allowed to submit further documentation, and additional products from that supplier may be subjected to similar checks. SEAI may also request a reaffirmation of the eligibility declaration by the supplier in question.

If several products from a given supplier remain inadequately supported by documentation, SEAI may choose to suspend all of the suppliers’ products from the product list database until they are fully verified as eligible.

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Options if a product is suspended

SEAI prefers a consultative process with suppliers, and will endeavour to communicate with suppliers at all stages to resolve any misunderstandings over submitted products.

If a supplier is notified that a product submitted to the Triple E specified products list has been suspended, they can submit further documentation to prove its eligibility.

In the extreme case of all submitted products being suspended by SEAI, the supplier can review their list of submitted products in light of a discussion over the criteria with SEAI personnel, and resubmit those they still believe to be eligible.

Alternatively, they can follow the SEAI Triple E appeals process. The appeal will consist of a complete review of the case by SEAI or its appointed experts, to include personnel not involved in the original assessment. SEAI guarantees timely consideration of all appeals, however, suppliers should note that normal appeal timing will require that the products in question will not be included in the Specified List under finalisation at that time and will be published in the next review cycle in the event of a successful appeal.

To make an appeal, please submit details of the product and relevant supporting documents to triplee@seai.ie with the subject line: Triple E Product Appeal.

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What’s New in Triple E?

SEAI’s Triple E Product Register has been upgraded and now includes new features for account holders submitting products.

Newly added features include:

  • Account Holder Registration Page – New Fields Added
  • New Product Submission Features
  • Additional Flexibility for Primary Account Holders
  • New Facility to Submit Registered Products to other SEAI Programmes

Click here to see what’s new in Triple E.

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