Frequently Asked Questions

Download a PDF of all the FAQ's here

What is the Warmth and wellbeing scheme?

The warmth and wellbeing scheme is a pilot scheme to provide extensive energy efficiency upgrades to those in energy poverty who are suffering from acute health condition. This initiative is being led by the Department of Communications, Climate Action and Environment.

What services are available?

The service is being delivered through SEAI using their Better Energy Warmer Homes contractors and service providers. The services available will be the standard attic and wall insulation available under Warmer Homes. For this scheme however additional measures will be available such as internal and external wall insulation and boiler and heating system replacement.

Who qualifies for the scheme?

The scheme is aimed at those with certain medical conditions which would improve with increased thermal efficiency of their dwelling, and also meet the following eligibility criteria:

  • The applicant with the cronic respiratory condition must be over 55 years of age or under 12 years of age.
  • Owner occupier or must rent from a Local Authority or approved Housing Association
  • A member of the household must be in receipt of Fuel Allowance or One Parent Family Payment.
  • Applicant must be referred to the progamme by a HSE official
  • Applicant must reside within the area designated for the pilot scheme: Dublin 8, Dublin 10, Dublin 12, Dublin 22, Dublin 24.

How do I make an application?

Applications are currently only possible where Health Care officials approve an application and the criteria have been met in their opinion. There are no direct applications possible this is a referral based scheme.

Will I be able to participate on the scheme in the future?

The pilot scheme is for a period of 3 years in a designated location. Subject to approval, funding and a successful outcome the project may be extended nationwide.

How much will it cost?

The service is free to all participants; there is no fee to the homeowner for this service. This service is similar to the Better Energy Warmer Homes Scheme where no fees are involved.

How does the scheme work?

Once an application is received the home must be surveyed in order to establish what energy efficiency measures are suitable for the home. Once this is established there is a works order sent to SEAI. SEAI will then appoint a contractor from its panel for service delivery to the clients home.

Where is the pilot focused?

The pilot is currently focused on Dublin 8, 10, 12, 22 and 24. This will be reviewed constantly as we assess the success or otherwise of the pilot scheme.

How long will the work take?

The period of tame taken to complete the works may vary from a number of days to a number of weeks depending on the services to be delivered. We would expect the longest works period to be of the order of 2 weeks for particularly difficult and invasive works.

Who will do the work on my home?

SEAI have an appointed panel of contractors who currently deliver services to the Better Energy Warmer Homes clients. These contractors will complete all the works required under the scheme.

Can I employ my own contractor or family member to complete the works?

No, this will not be permitted under the scheme.

Who decides that my home is suitable for works?

SEAI has an appointed team of surveyors who are expert in recommending energy efficiency upgrades. This company will complete a full survey of the home and recommend what works are appropriate to your home and available under the scheme.

Will I be able to live in my home whilst the work is under way?

In the main yes, there may be exceptional circumstances where you may be required to vacate the home for short periods of time but SEAI is working with local Health care officials in order to have options available should this need arise.

Can I trust the quality of the work?

All homes who receive services under this scheme will receive a post works BER and in many cases a full inspection. These services are aimed at examining the workmanship of the contractors in order to ensure that the works are completed to the required standard.

Is there a guarantee for this work undertaken?

SEAI offer a two year guarantee on all works. Product manufacturers in some instances offer longer warrantees and where these are available SEAI's contractors will offer the extended warrantee as part of the standard service.

If I have a problem who can I speak to?

SEAI are co-ordinating service delivery under this scheme. Any queries in relation to the operations of the scheme should be directed to their call centre Freephone 1800 250 204 or your HSE representative.

Is my data confidential?

All medical details are held by the HSE and will only be used for research purposes after personal details are removed. SEAI we hold no medical details and your personal details are held subject to data protection and only shared with contractors for the purpose of service delivery with your permission.


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