The successful delivery of schemes* managed and administered by SEAI relies upon honest and reasonable participation of all parties involved. All registered contractors, installers, BER assessors and any other involved parties have an absolute responsibility to undertake their duties in a competent, professional and honest manner.

Homeowners, contractors and BER Assessors, as well as any other interested parties may from time to time have concerns about possible improprieties by others involved in these schemes*.

Examples of concerns that may warrant disclosure include:

  • Financial malpractice, impropriety or suspected fraud
  • Improper conduct or unethical behaviour
  • Failure to comply with legal obligations or statutes
  • Danger to health, safety or the environment
  • Criminal activity
  • Attempts to conceal any of these or attempts to induce others to facilitate such actions

Where someone becomes aware or suspicious of a possible breach of the rules of a scheme or of any attempt to encourage a breach of same, or a breach of the terms of contractor / assessor registration then that person should inform SEAI immediately. Please note that the more detail given in such notification the easier will be any investigation and sanction of any issues confirmed. Respondents are therefore asked, in as much as possible, to give details of names and addresses of all persons / properties involved and specifics of the allegations of impropriety.

SEAI can be contacted directly at 01 8082100 or at

All concerns raised will be treated confidentially, investigated thoroughly and managed fairly.

*Better Energy Homes, Better Energy Warmer Homes, Building Energy Rating, Capital Grants Programmes, ACA, Research Programmes